No compromise on quality!
Your processes are emulated with direct integration to your in-house support systems!
- Engineer rota managment.
- Calls are recorded to assist dispute resolution.
- Intelligent routing of escalated calls.
- Full transactional reporting process.
- Ignore timezones with true 24 hour cover.
- English or multilingual speaking service.
Overflow from your contact center
We can handle every customer contact or just those that you cannot handle through peak traffic or unsociable hours, efficiently and effectively giving your customers an unparalleled customer service experience.
Integration with your in-house systems
Our Web Enabled call centre allows our operators to access your database or ticket system instantly, where they can log, review and implement new & current service calls or even assist the caller by answering their queries directly. Once the call has been completed the information can be immediately dispatched to one of your on-call engineers or sent through directly to your office at specific times of the day. However, if the call is of a very important nature the call can also be put directly through to an engineer or support person either in your office or out on the road.
To ensure the call is connected to the correct employee or the information is sent to the right department, our Service Centre can work to a rota, thus improving speed of response time and controlled tracking of calls.
You can utilise the Service Centre to assist in the day-to-day operation of your support department making sure that your support staff are keep busy assisting customers with genuine problems, offer a front line help desk to your customers or for gathering important market information from a public survey.
Benefits:
- 24 hour, 365 day cover
- Low monthly subscription
- Reduced staff and occupancy costs
- Can be utilised standalone or as overflow
- Costs are relative to demand
For further information 0800 018 2840